Allianz Insurance PLC

Ogólne informacje

Car insurance: 0330 102 2033

Home insurance: 0330 102 2032

Allianz Insurance provides comprehensive home insurance to thousands of customers across the UK.

We work a little differently to other insurance companies because we let you build your own insurance policy to suit your needs – adding as much or as little cover as you like, so you never have less cover than you need or pay for more than you want.

www.allianz.co.uk

Guidelines:

Welcome to Allianz’s Facebook page.

Allianz Insurance plc is authorised and regulated by the United Kingdom’s Financial Services Authority.

This Facebook page and any services or products offered by Allianz within it are intended solely for users in the UK and such other jurisdictions where Allianz is regulated and authorised.

Information provided by you to us on this Facebook page will be handled in accordance with our Privacy Policy and Terms & Conditions which can be found at http://www.allianz.co.uk/privacy.htm.

This page has been created for your entertainment, enjoyment and discussion. Please feel free to share your views but be aware that we're part of a regulated industry so may not be able to comment on some issues, such as pricing structures.

If we remove a post, it will be because it does not meet with our rules and regulations. These rules are not in place to silence opinions – we want your feedback, even if it’s not always good but we have to make sure that this environment is a friendly one.

We reserve the right to remove any content from this page that we deem to be:
• offensive, abusive, intimidating or harassing, demeaning, defamatory or otherwise inappropriate
• spam
• unauthorised advertising or sales messages for any products or services unrelated to Allianz plc.
• an abuse of copyright
• abusive or inappropriate language
• secure details about your Allianz account

Allianz is not affiliated with Facebook and has no control over how Facebook or other third parties use the information you share on this site. Please make yourself familiar with Facebook's privacy and security policies, and understand how your information can be displayed and used on the site as well as by third-party sites that you may be linked to via Facebook.

We strive to deliver a hassle-free service but on the odd occasion, that doesn’t always go to plan. If for whatever reason you aren’t a 100% happy customer, then we want to do everything we can to make it better.

If you choose to inform us of a customer service issue via Facebook, we will take you offline to a more secure environment to resolve the issue. We really want to make sure that any problem is resolved quickly and promise to review your complaint or query within 1 hour.

Please give us time to review customer service issues and be assured that we are trying our absolute best to resolve them for you. Our customer care team will stay in regular contact with you until the issue is resolved, keeping you updated on progress.

We would appreciate it if you don’t repeatedly post about an issue whilst we are trying to resolve it, as you could end up with multiple operators dealing with it, which could hold things up.

We take all complaints seriously. As such, your complaint may be dealt with under our formal complaints handling process which can be found at http://www.allianz.co.uk/complaints/customer-complaints-contacts.htm.
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Rules

Everyone is welcome to join in the conversation on this page, provided that they are respectful of others and comply with a few rules. We’ve created these rules to ensure that our social environment is a pleasant, friendly and enjoyable space for everyone. If you add something to the page that is not conducive to this environment, it will be removed.

These are the rules:

• Everyone is entitled to their own opinions and has the right to express them. Respect all opinions, even if you do not agree with them. After all, nobody likes to be put-down or have their opinions belittled.

• Do not intimidate, bully, demean or insult. We’re all about being social on this page and that’s just anti-social!

• Language must be clean. Swearing or abusive content is a BIG no, no!

• This is a public Facebook page so please do not publish personal details of yourself and others that should be kept secure. We want you to be safe on this page. Secure details relate to things like policy details and telephone numbers – you would never normally share such details with strangers so please do not share any personal details here.

• We really want to hear about your stories and what you have to say, but keep it appropriate. Abusive typed words are as damaging and hurtful to others as if they were spoken, so be careful with how you express yourself and your views and consider what you are saying.

• Any posts that break the law or violate Allianz’s or Facebook’s rules will be removed. Persistent behaviour in contravention of these rules may result in you being banned from posting on this forum.